Free Worldwide Shipping On All Orders · 30-Day Money Back Guarantee
Ride Feral

Refund policy

Effective date: 07/30/2026

At Feral Rider we stand behind our products and want you to be happy with your purchase. This policy explains our 30-day money back guarantee, and the conditions and limitations that apply to it.

30-Day Money Back Guarantee

You may request a refund within 30 days of your delivery date. To qualify, the item must be:

  • returned in its original packaging, with all components, hardware, remote, and accessories included; and
  • in resalable condition, meaning not installed beyond the point reasonably necessary to test fitment, and free of damage caused after delivery.

Because the Feral Rider Demon-Eye LED Kit is an electronic accessory that is wired into a vehicle, we can only accept returns of units that have not been permanently modified, cut, spliced, resealed into a housing, or damaged during installation. A unit that has been fully installed, hard-wired, or altered is considered used and is not eligible for a standard refund, except where it qualifies as defective under the "Faulty or Defective Items" section below or where a non-waivable legal right applies to you.

How to Start a Return

Email FeralRider@outlook.com with your order number and the reason for your return. We will provide return instructions. Do not send items back without contacting us first — returns sent without authorization may not be processed.

  • Customers are responsible for return shipping costs unless the item is faulty or we made an error.
  • We recommend a tracked, insured shipping method. We are not responsible for returns lost or damaged in transit back to us.
  • Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Faulty or Defective Items

If your item arrives defective, damaged in transit, or fails due to a manufacturing fault, contact us within 30 days of delivery with your order number and clear photos or video of the issue. If we confirm the fault, we will replace the item or issue a full refund, including reasonable return shipping, at our discretion. This does not cover faults caused by incorrect installation, misuse, accident, modification, or normal wear.

Non-Returnable Situations

We cannot offer refunds or replacements for:

  • items damaged by improper installation, misuse, accident, or unauthorized modification;
  • items returned after 30 days from delivery;
  • items missing components, packaging, or accessories;
  • issues arising from installation on an incompatible vehicle where the customer did not confirm fitment before ordering;
  • change-of-mind returns on installed units.

Chargebacks

If you have an issue with your order, please contact us first — we will always try to make it right. Filing a fraudulent chargeback while keeping the product is theft and will be disputed with evidence, including delivery confirmation and communications.

Your Legal Rights

Nothing in this policy limits any rights you have under applicable consumer protection law that cannot legally be waived. This 30-day guarantee is offered in addition to those rights.

Questions? Email FeralRider@outlook.com.